Legal

Privacy Policy

Effective date: September 17, 2026

Tridge Talentreprenurship Software Private Limited (“Tridge,” “we,” “us,” or “our”) operates the Tridge platform and provides custom technology, analytics, business intelligence, and digital marketing solutions to businesses. This Privacy Policy explains how we collect, use, and protect information when you interact with us, including through WhatsApp Business Platform.

1. Information We Collect

  • Contact information: name, phone number, email address, and business details you provide to us or that we collect when you message us on WhatsApp or other channels.
  • Communication data: the content of messages you send us via WhatsApp, our website, or other support channels, including order updates, inquiries, and support requests.
  • Usage data: information about how you interact with our services, including message delivery and read status provided by WhatsApp Business Platform.
  • Business account data: for clients using our technology and WhatsApp integration services, we may process business account information necessary to deliver order updates, customer support, and related notifications on their behalf.

2. How We Use Information

We use the information we collect to:

  • Send order updates, confirmations, and customer support responses via WhatsApp and other channels.
  • Respond to inquiries and provide customer service.
  • Improve and personalize our products and services.
  • Comply with legal obligations and enforce our terms.

3. WhatsApp Business Platform

Tridge uses Meta's WhatsApp Business Platform to send and receive messages with users who contact us or opt in to receive updates from us. By messaging us on WhatsApp or providing your phone number for WhatsApp communications, you consent to receive messages from Tridge via WhatsApp. Message data is processed in accordance with Meta's WhatsApp Business Platform terms and this Privacy Policy. You may opt out of WhatsApp communications at any time by replying “STOP” or blocking our number.

4. Sharing of Information

We do not sell your personal information. We may share information with:

  • Service providers, including Meta Platforms, Inc., to deliver WhatsApp messaging and related services.
  • Business clients on whose behalf we provide messaging and technology services, limited to what is necessary to deliver those services.
  • Legal authorities, when required by law or to protect our rights.

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, or as required by applicable law.

6. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information. To exercise these rights, contact us using the details below.

7. Security

We implement reasonable technical and organizational measures to protect personal information from unauthorized access, loss, or misuse.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date.

9. Contact Us

For questions about this Privacy Policy or our data practices, contact us at:

Tridge Talentreprenurship Software Private Limited
39, Everest Building, 12 Peddar Road, Dr. G Deshmukh Marg
Mumbai, Maharashtra 400026, India
Email: support@tridge.co.in